Cultivating a Unified User Assistance Culture

Have corporate silos relegated your users to virtual nomads, endlessly wandering aimlessly online for support and service? Do your feedback loops actually result in product enhancements and documentation updates? Is everyone charged with the task of content contribution, or just a select few?

Join us as Knowledge Manager Mirhonda Studevant, examines the trend toward one-stop-shopping where training, product documentation, support and more reside through a single portal.  Creating a seamless user experience is possible. It requires revolutionary thinking and unprecedented collaboration.

In this session you will learn how to: 

  • Evaluate whether your organizational culture is conducive for this approach
  • Motivate and engage the right people to champion your vision
  • Develop an incremental unified user assistance strategy
  • Obtain metrics to gauge your success

Content & Design
Location: Date: October 29, 2014 Time: 3:00 pm - 3:45 pm Mirhonda Studevant Mirhonda Studevant